FAQ

Spend management simplified

Simple solutions to procurement complexities

General

What are the benefits of deploying Fraxion?

  • Save time
  • Spend less
  • Mitigate risk
  • Accessibility
  • Ease of use
  • Efficiency
  • Visibility
  • Spend analysis
  • Paperless
  • Boosts profitability

Why deploy a Cloud solution?

  • Get a return on your investment, fast
  • Rapid deployment
  • Accessibility
  • Scalability and flexibility
  • No hardware or database management requirements
  • Security and disaster recovery measures
  • Automatic updates
  • Reduced demand on resources
  • User adoption

Which browsers run Fraxion?

Most major Internet browsers, including Microsoft Internet Explorer, Chrome and Safari.

Does Fraxion support stock / inventory control?

Fraxion’s e supports inventory control.

Does Fraxion provide technical support?

Optimize the way you use Fraxion, our consultants are available across time zones, to provide support.

What databases are supported by Fraxion?

The database tier is physically implemented as a Microsoft Azure SQL Server database.

Can the software be customized?

Yes, you decide what spend you manage and how you manage it.

From configuring approval channels and individual spend thresholds to setting quoters and different quoting rules, Fraxion is fully configurable for every different type of spend.

How is Fraxion priced?

The investment for Fraxion Spend Management includes subscription fees for users, deployment services and hosting and support.

To request a quote, please contact us.

What SLA packages does Fraxion offer?

Fraxion offers various Service Level Agreement (SLA) packages, to which clients can subscribe to receive services outside of the standard maintenance & support program. Even clients that do not frequently require non-standard support services may find these SLA packages beneficial as they entitle you to additional value-added offerings such as discounted services and training, post deployment care, preferential treatment of support issues, service credits and committed issue resolution times.

What happened to eRequester?

eRequester is now known as "e". The product has not changed and you still get the top-rated ease-of-use and flexible deployment options (hosted or on-premises).

What is Fraxion’s standard deployment process?

  • Project kick-off meeting
  • Design Phase
  • A Workshop with the client’s ERP System partner to clarify the integration specifications (if needed)
  • Application configured based on the requirements identified during the above phases.
  • Administrator training session
  • Train the trainer session
  • After a period of project stabilization, the project manager signs the Certificate of Completion and the project is closed off.
  • The system progresses to Fraxion’s extensive maintenance program and where required, post deployment care and a variety of service level agreement options are provided.

Why Fraxion Spend Management?

Fraxion is the solution of choice due to simplicity, accessibility, ease of use with minimal training requirements.

Fraxion’s cloud suite can be deployed to multiple locations and new locations can be onboarded with ease. Through visibility, active policy management and risk mitigation, Fraxion is the go-to platform for changing spending behavior, promoting accountability and managing spend.

Why are companies turning to spend management solutions now?

Cost management and savings are top priority for every organization. As time becomes more precious, the ability to assess risk in requests and approve accordingly, is paramount. Fraxion is the only cloud solution that changes the way users spend and takes the risk out of your approvals.

Does Fraxion electronically route purchase requests through escalating levels of approval for authorization?

Purchase request are routed for approval, and relevant approvers are notified with escalation when limits are reached. Approvers can approve on-the-go.

Can Fraxion track spend by user, project, job and department?

Yes, Fraxion tracks spend on multiple levels, enabling managers to generate budget and PO reports across accounting codes, suppliers, projects and users.

Does Fraxion have a mobile app?

Yes, Fraxion's cloud solution, Prime offers a mobile app (iOS and Android) for registered users. Users can access their profiles with system-configured currencies, tax rates, budgets, approved vendors and cost centers on their mobile devices.

Is there budgeting capability in Fraxion?

Yes, Fraxion enforces spending policies and budgets per user and per request. Budget owners have o real-time views of committed spend and available resources. Budgets include GL accounts, projects, clients, departments etc. Custom configuration of budget fields is supported.

What is eProcurement?

An eProcurement system automates, organizes and controls interactions with preferred suppliers. Embedded controls monitor costs and assure maximum supplier performance. Business leaders can consolidate orders, negotiate discounts and leverage agreements to achieve more competitive prices. Decision making is simplified with instant access to related documents and mandatory data.

How secure is Fraxion technology and infrastructure?

Fraxion covers:

  • Authentication/Identification: The system’s ability to identify the user.
  • Access Control/Authorization: Once the user has been authenticated, are they allowed to do what they have requested within the system.
  • Data Confidentiality: The need to ensure that any communication between two parts of the system cannot be intercepted and read by unauthorized third parties.
  • Data Integrity: The need to ensure that any communications between two parts of the system cannot be intercepted and tampered with by unauthorized third parties.
  • In addition the solution in based on Microsoft Azure cloud platform, acknowledged as providing world class security.

Does Fraxion provide technical support?

Fraxion’s Telephone and Remote Support service (Tele Support) provides high-quality support to help you make the best use of your investment in Fraxion’s software.

Does Fraxion include SOX controls for audit compliance?

Fraxion software provides improved control, compliance and risk management, which is required by the Sarbanes Oxley (SOX) act. Fraxion enables segregation of duties and manages risk by limiting approvals and escalating levels of authority. Detailed audit trails can be accessed for every request raised in Fraxion.

Does Fraxion integrate with ERP and Accounting systems?

Fraxion offers a number of different options for integrating into your existing accounting software. This can be as simple as the generation of a spreadsheet record of transactions, or as advanced as a complete, real time integration that is custom designed to fit perfectly with the specific configuration of your accounting package.

Remove Duplicate Entry, Prefill Accounting Data and More with a Seamless integration.

Security

How secure is Fraxion technology and infrastructure?

Fraxion covers:

  • Authentication/Identification: The system’s ability to identify the user.
  • Access Control/Authorization: Once the user has been authenticated, are they allowed to do what they have requested within the system.
  • Data Confidentiality: The need to ensure that any communication between two parts of the system cannot be intercepted and read by unauthorized third parties.
  • Data Integrity: The need to ensure that any communications between two parts of the system cannot be intercepted and tampered with by unauthorized third parties.
  • In addition the solution in based on Microsoft Azure cloud platform, acknowledged as providing world class security.

Support

Does Fraxion provide technical support?

Fraxion’s Telephone and Remote Support service (Tele Support) provides high-quality support to help you make the best use of your investment in Fraxion’s software. 

Does Fraxion include SOX controls for audit compliance?

Fraxion software provides improved control, compliance and risk management, which is required by the Sarbanes Oxley (SOX) act.

Fraxion enables segregation of duties and manages risk by limiting approvals and escalating levels of authority. Detailed audit trails can be accessed for every request raised in Fraxion.

Does Fraxion integrate with ERP and Accounting systems?

Fraxion offers a number of different options for integrating into your existing accounting software. This can be as simple as the generation of a spreadsheet record of transactions, or as advanced as a complete, real time integration that is custom designed to fit perfectly with the specific configuration of your accounting package.

Remove Duplicate Entry, Prefill Accounting Data and More with a Seamless integration.

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